THE MANAGERS TOOLKIT

Picture a team where everyone knows what's expected of them, work is shared out fairly, problems are raised early and dealt with once, and you finish the week with the operation under control rather than running you. That's what this programme builds.

The Manager's Toolkit gives managers the practical, everyday skills of running a team: setting expectations, planning their time, delegating well, and handling performance, attendance and conduct consistently and fairly.

Who it's for: New and established managers and supervisors responsible for people and day-to-day operations. We believe every manager should have this foundation.

THE SIX MODULES

5. Managing Attendance, Conduct and Workplace Standards
Handling the conversations most managers avoid, consistently and with confidence.
Managing attendance and absenteeism · Managing lateness and timekeeping · Managing employee conduct · Addressing inappropriate behaviour · Applying standards consistently · Difficult conversations

6. Managing Workflow, Quality and Operational Efficiency
Keeping the operation running smoothly, from daily workflow to meetings that actually move things forward.
Managing day-to-day workflow · Maintaining quality standards · Identifying bottlenecks · Running effective team meetings · Tracking actions and follow-through · Improving operational efficiency

Format: Self-paced online · Participant Guide and Workbook for each module · Pre-Course Reflection, end-of-course quiz and Final Reflections · Email support from a course coordinator · Optional monthly live Q&A sessions (additional fee)

Also available as part of the full Operational Leadership programme, with From Strategy to Execution.