Performance Management

Format: Four self-paced modules, each with a participant guide and reflection questions, supported by a course-wide workbook. Includes a Pre-Course Reflection, a Final Reflections section, and a 24-question end-of-course quiz.

Who it’s for: Managers and team leads responsible for managing the performance of individual employees, from setting expectations and monitoring progress through to giving feedback and handling underperformance.

Modules:

Module 1: Understanding Performance Management
What performance management actually is, an ongoing responsibility rather than an annual event, and the manager’s core role in it: setting clear expectations, providing resources and support, monitoring, giving feedback, recognising good performance, and knowing when to escalate. Introduces the central distinction between managing behaviour and judging personality.

Module 2: Setting Expectations and Monitoring Performance
Turns vague expectations into SMART objectives and meaningful KPIs, and covers how to select performance measures that are fair and within an employee’s control. Closes with how to monitor progress closely enough to catch problems early, without tipping into micromanagement.

Module 3: Giving Feedback and Managing Underperformance
How to structure feedback, both constructive and positive, so it actually lands. Covers investigating the real cause of underperformance before responding to it, the difference between coaching and correcting, and how to hold a difficult conversation, including handling defensiveness.

Module 4: Performance Improvement, Accountability and Follow-Up
Building a genuine performance improvement plan, documenting discussions fairly and factually, following up consistently rather than only at a final deadline, and recognising the point at which an issue needs to move beyond the manager’s own authority.